Information Collected During Registration
Opening an account with SpinFever involves an email-based registration process. During the observed sign-up flow, fields for email, password, first name, last name, date of birth, country, currency, phone, address and postcode were presented across two form stages. This information is used to set up and identify a player account.
Players confirmed they were at least 18 years old, accepted the Terms and Conditions and accepted the Privacy Policy before proceeding. Country and currency required manual selection, and postcode formatting was checked only after the form was submitted.
Email Confirmation And Account Access
The benchmark registration included a confirmation link sent to the email address provided. No separate SMS-code step was observed during account creation, and no identity-document upload was requested at this stage. A deposit was not required to move through the sign-up steps in the tested scenario.
Players who wish to review the sign-up steps or manage an existing account can do so through the SpinFever online casino site login page.
Why Identity Verification May Apply
SpinFever may request identity verification before a withdrawal is processed, or when a security or regulatory review is triggered. Verification is risk-based rather than automatic for every account activity.
- Withdrawal request;
- Security or regulatory review;
- Payment ownership check;
- False, incomplete or inconsistent account information.
Documents That May Be Requested
When verification is required, players may be asked to provide specific documents to confirm identity, address or payment ownership. These requests relate to the personal information already provided during registration, such as legal name, date of birth and address.
- Valid government-issued photo ID such as a passport, driving licence or national ID;
- Proof of current address such as a utility bill or bank statement;
- Additional documentation requested to confirm identity or payment ownership.
Invalid or incomplete documents can lead to account restrictions or withdrawal refusal, and submitting requested documents does not guarantee that a withdrawal will be approved.
Payment Ownership Checks
A payment ownership check may be applied to confirm that the funding method used belongs to the account holder. This check is separate from general identity verification and from address evidence, and it may be carried out specifically in connection with withdrawal requests.
A withdrawal can remain pending until the required identity and payment checks are completed. Internal approval and KYC review can take place before the stated payment-processing period begins, and no fixed review time is guaranteed for these checks.
Accuracy Of Account Information
Players are expected to provide accurate legal name, date of birth, address and email details when registering and when updating account information. Bonus eligibility may also be reviewed against the account and identity information held on file.
Where account details are found to be false, incomplete or inconsistent, this can act as a trigger for further review, in line with the verification checks described above.
Operator And Contact Information
SpinFever is operated by Novatrix SRL. Players with questions about account information or the verification process can reach support through live chat, email or Intercom. The support email address is support@spinfever.com.